
POWER!SERVICE™ is a research-based system for dramatically improving customer satisfaction and loyalty. It addresses the requisite strategy, execution, and management practices necessary to out-perform competitors.
The four components of the learning system that ensures flawless delivery include:
- Executive Alignment Workshop
- Certifying POWER!SERVICE™ Champions
- Training Delivery that includes:
- Module 1 - Service Delivery System
- Module 2 - POWER!SERVICE™ Coaching for Managers
- Module 3 - POWER!SERVICE™ Skills for Frontline Service Providers
- POWER!SERVICE™ Mastery - A comprehensive set of web-based, Action Learning tools